Everything is included.
Many ticketing companies sell the basics, then charge extra for the tools that actually grow your sales: reseller portals, phone booking, text delivery, reports for show owners. With Harbor, it's all part of the system from day one.
One system. No add-on fees for features.
Your website, box office, vendors and their AI phone line, scanning and reports come together, set up with your logo, colors and seating chart.
Your own ticket websiteCalendar, reserved seat map, checkout and promo codes, under your name.
Full box officeWalk-ups, reservations, split payments, exchanges and ticket printing.
AI phone line for vendorsYour resellers call an AI agent that checks seats and books, changes or cancels their reservations at their prices.
Vendor and reseller portalResellers book their own guests at their own net prices, 24 hours a day.
Tickets by email and textQR tickets to the customer's inbox and phone, with their consent recorded.
Show owner reports and payoutsProducers log in to see their own sales; payouts follow each show's deal.
Door scanning on iPhone or AndroidIncluded at no additional cost. No special scanners to buy.
Accounts and invoicingWhat each vendor owes, statements, and invoices sent to your accounting.
VIP sections and price zonesColored sections with their own add-on prices, set per show.
Contracts with e-signatureSend reseller contracts, track who opened and signed, automatic reminders.
Repeat-customer programsHalf-price return visits and friend codes that reward sharing.
Security built inTwo-step sign-in for managers, approved devices, and a full sign-in log.
Everything Harbor does.
Every feature below comes with the system. Nothing here is a paid add-on.
Ticket website
- Show list with artwork
- Every show with its own logo, description and upcoming dates.
- Calendar
- One month at a time; show days are marked, pick a day and a showtime.
- Reserved seat map
- Your real room drawn to scale, with sections, rows and seat numbers.
- VIP and price sections
- Color-coded sections (VIP, Premium, Standard and more) with their own add-on prices.
- Wheelchair spaces
- Marked on the map and bookable online.
- Seat holds
- Seats a customer taps are held for 10 minutes so nobody else grabs them.
- Promo codes and hidden prices
- A code unlocks special prices you set, per show or for all shows.
- Direct links
- Link straight to a show or a performance from your own website, ads or emails.
- Secure card checkout
- Cards go through Square; card numbers never touch your system.
- Tickets by email and text
- QR tickets sent instantly; texts only with the customer's permission.
- Mobile ticket page
- A private ticket page; once opened, it works even without signal at the door.
- Mailing list sign-up
- Customers opt in to news and specials by email and text, with consent recorded.
Box office
- Fast selling screen
- Pick a performance, tap seats or let it choose the best seats, pick prices, take payment.
- Every way to pay
- Cash with change, Square card reader, typed card, check, comp, or on a vendor's account.
- Split payments
- Part cash, part card, or any mix on one order.
- Reservations
- Hold seats as "pay at the box office" and take payment at pickup.
- Find any order
- Search by name, phone, email, voucher or confirmation number.
- Exchanges
- Move an order to another date, show or seats; the price difference is collected or refunded.
- Cancellations
- Seats go back on sale and the system shows exactly what to refund.
- Price and fee overrides
- Change a price or fee for one ticket, with a reason recorded.
- Ticket printing
- Prints to Boca or any other ticket printer, receipt printer or regular printer, with QR code, seat and your logo. We set the ticket layout up to match your ticket stock.
- Batch printing
- Print every unprinted order for today's shows in one go, in alphabetical order.
- Email or text from the counter
- Send a customer their tickets from any order.
- Customer records
- Every customer's contact details and history, with search and import.
- Order notes and history
- Notes, who sold it, how it was paid and every print, on every order.
Vendors and resellers
- Vendor portal
- Resellers log in any time to book their own guests.
- Prices for each vendor
- Every vendor gets their own net prices, by show and ticket type.
- Vendor drop-down
- Staff pick the vendor from a list; only that vendor's prices appear.
- Guest names and vouchers
- Every vendor booking carries the guest name and voucher number.
- Changes and cancellations
- Vendors change dates, guests and seats themselves, up to showtime.
- Their own reservations only
- Each vendor sees and changes only their own bookings.
- Vendor accounts
- Balances, aging, payments, credit limits and payment terms.
- Statements and invoices
- Printable statements; invoices sent to Zoho Books with payments synced back.
- Contracts with e-signature
- Send yearly contracts by email; vendors read and sign online.
- Contract follow-up
- Tracks opened, signed and expiring contracts, and sends reminders automatically.
Vendor AI phone line and automation
- AI phone agent for vendors
- Your resellers call in and an AI agent checks seats and books, changes or cancels their reservations on their account, at their prices.
- Chatbot and app connection
- The same secure booking connection works for your vendors' and partners' booking tools.
- Smart seat picking
- Finds the best seats together, aisle seats, or wheelchair spaces with companions.
- Price and settings updates
- Approved tools can update prices and website settings for you.
- Permissions and activity log
- Each connection gets only the permissions you allow, and every action is logged.
Shows, schedule and pricing
- Shows and performances
- Add shows, build a schedule by day of the week, close or cancel performances.
- Ticket types
- Adult, teen, child and lap child, each with their own price.
- Public and box-office-only prices
- Some prices online, others only at the counter (seniors, groups and more).
- Section painter
- Paint seats into sections on the map and set each section's add-on price.
- Fees and taxes
- Separate online and in-person ticket fees, your tax rate, and tax-included prices.
- Sales cutoffs
- Online sales stop at showtime; the box office can sell until 2 hours after.
Door scanning No extra cost
- Scan with iPhone or Android
- Any staff phone scans tickets. Included at no additional cost, nothing extra to buy.
- Single or group check-in
- Admit one ticket at a time, or a whole party with one scan.
- Child and special ticket alerts
- Teen, child and lap-child tickets flash yellow with their own sound.
- Live head count
- See how many are in and how many are still coming.
- Confirmation number lookup
- Type a confirmation number when a phone won't scan.
- Undo and training codes
- Undo a mistaken scan, and practice with training tickets.
Reports, payouts and accounting
- Daily and weekly sales
- Paid, on account and unpaid, by payment type, show, day, vendor and seller.
- Show by show
- Every performance with seats sold and money in.
- Sales by event
- One show over the days you pick, by price, seller and payment.
- Cashier report
- Each cashier's cash, card and check, with a drawer count and over/short.
- Show owner payouts
- Payouts figured from each show's deal: percentage, flat or per-show rent, sliding scale and more.
- Show owner logins
- Producers see and print sales for their own shows only.
- Website and ads report
- How many visitors looked, picked seats and bought, and where they came from.
- Ad tracking
- Google Analytics, Google Ads and Meta pixel built in.
Repeat customers
- Half-price return visits
- Customers unlock half price on future shows after they buy.
- Friend codes
- Customers share a code; friends get a free popcorn and drink, and so does the sharer.
- Perk tickets
- Free popcorn and drink tickets scan at concessions.
- Program report
- See passes earned, used and friend codes shared.
Security and peace of mind
- Staff roles
- Manager, box office, show owner and vendor logins, each seeing only what they need.
- Two-step sign-in
- Managers use an authenticator app; new box office computers need approval.
- Sign-in log and alerts
- Every sign-in and failed attempt recorded; suspicious activity locks out.
- Nightly backups
- Your data is backed up every night.
- Your own system
- Your own website address, your own data, your own Square account.
Try every part of it.
Everything here is sample data for a made-up venue, Harbor Demo Playhouse. Sell seats, book as a vendor, run reports. Nothing is charged, emailed or texted, and every password is HarborDemo1.
Ticket website
What your customers see: shows, the calendar, the seat map with VIP and Premium sections, and checkout. Try promo code HARBOR15.
No login needed. The demo card is filled in for you.
Open the ticket website
Box office
Sell walk-ups, book vendors from a drop-down, split payments, exchange seats, print tickets, and run sales, cashier and payout reports.
Manager:
Clerk:
Open the box office
demo-adminClerk:
demo-boxofficeVendor portal
Resellers book their own guests at their own net prices and see only their own reservations. Everything lands on their account.
Vendor:
Open the vendor portal
demo-vendor (Lakeside Ticket Center)Show owner reports
Producers who rent your stage see sales for their own shows only, ready to print.
Show owner:
Open show reports
demo-showowner (Laugh Harbor and Moonlight Magic)Door scanner
Scan tickets with any iPhone or Android phone, included at no additional cost. Training codes let you try it without a real ticket.
Door staff:
Open the scanner
demo-boxofficeThings to try in five minutes
- Buy two VIP seats on the website, then find that order in the box office.
- Sell three seats in the box office and pay part cash, part card. The demo card reader approves after a few seconds.
- Sign in as the vendor and book a party of four under a guest name.
- Open Reports and compare sales by show, by day and by channel.
- Open Payouts to see what each show owner is owed under their deal.
What's simulated in the demo
- Card payments: on your system, cards go to your own Square account and card readers. Here, a demo card always approves.
- Email and texts: tickets are marked as sent, but nothing leaves the system.
- Vendor AI phone line: not part of the demo; on your system it connects to your live schedule and your vendors' accounts.
- Your branding: every spot marked "Your logo here" carries your logo, colors and seating chart.
Bring every sale into your harbor.
The demo goes back to its sample data every night, so try anything you like.